Email Notifications Have Stopped

[Kelly Healy]

I used to get Jira emails all the time but they've since stopped. I've checked my spam and my notifications. I've tried turning it off and on again. I can't figure out why they suddenly stopped, help? 

[Daniel Ebers]

Hi Kelly,

welcome to Atlassian Community!

There are some troubleshooting hints in documentation which might be of help.

Troubleshooting

• Make sure the default reporter has create issue permission.
• Ensure message sent date is within 7 days. Emails with a sent date that's older than 7 days won't be processed.
• It's expected that HTML/Rich Text formatting is not processed correctly by Jira. The email comment handler is designed to do plain text conversion.

Whenever you create a new mail handler, or edit an existing one, you should test its configuration to ensure it works as expected.

In case you haven't checked them I would give it a try.

Cheers,
Daniel