Email Notifications for my actions

[Kevin O'Connor]

When sending comments, public / private, on tickets, I use to never get emails. This made sense as I am obviously aware that I am making a comment on the ticket. 

However, only recently, when making public / private comments, I get an email notifications. I have reviewed the project settings and email notifications and cannot seem to identify why this started, or how to disable it. 

Is this possible?

[Pavel Adamovich · Accepted solution]

Hi. We have the same issue. Seems like notifications on own comment is broken after introducing "Jira emails changement" by Atlassian.

I've checked my preferences - "Notifications of your changes" option is disabled.
All was ok till ~ the last week. There was no any changes in notification schemes from our side.

[Kevin O'Connor]

Thanks Pavel 

[Kevin O'Connor]

It looks like they've fixed whatever was causing it now

[Pavel Adamovich]

Confirm. After a direct ticket to support - they've applied a hotfix for our instance, so now all is ok.

[Thomas Schlegel]

Hi  @Kevin O_Connor ,

maybe you changed your profile settings:

[Kevin O'Connor]

Hi Thomas, 

Thanks for the response. Unfortunately this is still set to the 'Do not notify me'. It is happening for myself and another user. It's just strange that this occurred all of a sudden where we both have not made changes to our individual settings, or broader account profile settings. 

[Jack Brickey]

If you are on cloud it is possible that a recent change has introduced an unintended behavior. The other thought is that this is caused by an addon. I would review the latter and then consider reaching out to Atlassian Support. One question- is it only two users experiencing this?

[Kevin O'Connor]

Thanks Jack. I just confirmed with a 3rd user that it is also occurring for them. The first two (mine and one of my colleagues), are both admins so the same profile. 

The 3rd user has a separate profile account and permissions.

We installed a new Add on almost one month ago now. However it was only last week we started seeing this occurrence. And it is not consistent. It happens occasionally on new tickets raised. 

This leads me to believe what you said about the change on Cloud.  Thank you again for that.