Email Settings to reduce the email trigger

[mehala n]

Recently we upgrdaed JIRA to 5.2.10 successfully.

Facing a issue in email trigger functionalityFor every change I do in a ticket ,an email is getting triggered.

Can I change my setting so that I don't get an e-mail each time a ticket is touched?A ticket might undergo several updates within few minute period of time. but I would like only receive one e-mail for every 15 mins.

Can any one please help ?

[Nic Brough -Adaptavist- · Accepted solution]

Editing an issue fires an "issue updated" event, so you could turn off notifications for that event

You'd want to check your workflows to see if they use that event at all (probably change it to another event) and educate your users to tell them no "issue updated" messages will go out any more.

[mehala n]

ok.In this case we will be completely stopping the email notification for "issue updated" event.

Whereas the requirement is to receive the email based on time frequency.Ex Once in 15 mins if there is any activity in that ticket.Is that possible?

Thanks

[mehala n]

It looks like When we create an issue ,automatically becoming as Watcher. Watchers wll be notified for every activity in an issue. Is it spossible to turn off becoming a watcher automatically?

Please let me know your suggestion

[Nic Brough -Adaptavist-]

Turn off autowatch in your user profile.

[Nic Brough -Adaptavist-]

Sorry, I missed the notification question earlier. No, there's no "once in 15 minute" functions available.

Atlassian are looking at something to help with the stream of notifications (mostly because "in line edit" has the unplanned effect of adding vast numbers to that stream), and I believe "delay and accumulate" is one option on their list. But there's nothing there for it yet.