Email notification: customize content

[Kimberly]

How do you customize email content from automatic notifications from Jira? An example is for status changes, I would like to add more fields to the email content (example: Epic).

[Igor Medeiros - Modus Create]

Hi @Kimberly

Adding to what Trudy said already, you could use automation to set a custom body and send custom notifications, such as in the simple example below:

However, if you are looking for more powerful tools that would allow you to fully manage your notifications, then I would like to suggest our app Notification Assistant for Jira.

The app provides you with functionalities that allow fully customizing templates, notification schemes, and more.

[Trudy Claspill]

Hello @Kimberly 

Welcome to the Atlassian community.

If you are referring to the notifications that are sent internally (not Jira Service Management Customer Notifications) to Jira users, there is no support natively for customizing the emails. And Atlassian has stated that they don't intent to implement that feature request per

https://jira.atlassian.com/browse/JRACLOUD-7266

There are third party apps available from the Atlassian Marketplace that give you more features around managing notifications. Are you willing to consider a third party app?

[Trudy Claspill]

Hello @Kimberly 

Another option is to disable the notification sent based on the Notifications Configuration for the project, and send a custom notification using an Automation Rule.

If my previous answer or this additional information helps you resolve your issue, please consider clicking the Accept Answer button to mark your Question as Solved.

If you have more questions about the information I provided, please let me know.