Email notification settings

[roberto_bonilla]

Good morning,

I’m having problems during the email configuration. I’m trying the test connection and always fail:

" La conexión no se pudo establecer. Por favor, revise los siguientes errores:

• SunCertPathBuilderException: unable to find valid certification path to requested target "

My email server use SSL 2.0, and in JIRA configuration I don’t have any options about this. How could configure more specs?

Thanks in advance, regards.

Roberto.

[Shannon S]

Hello Roberto,

The article here will help to resolve that issue:

• Unable to Connect to SSL Services due to PKIX Path Building Failed

Can you please review that and let us know if you have any questions?

Shannon

[roberto_bonilla]

Hello Shannon,

I follow your guide correctly but then it doesn't works the "Test connection". The error is the same.

Thanks,

Roberto.

[Shannon S]

Roberto,

Can you show us the results of the SSLPoke from the article? 

Shannon

[roberto_bonilla]

Regards,

Roberto.

[Shannon S]

Roberto

Using SSLPoke you have to connect to your Jira URL.

SSLPoke jira-domain.com 443

You have to make sure to be connecting to the remote system and not the localhost.

Regards,

Shannon

[Adrián Plaza [DEISER]]

Hi @roberto_bonilla,

What kind of email are you trying to connect with Jira?

But this looks like you need to add the SSL certificate of the email server inside the Jira Carcerts, you can find more information here: https://confluence.atlassian.com/kb/connecting-to-ssl-services-802171215.html

Cheers,
Adrián.

[roberto_bonilla]

Hello Adrian,

I follow your guide correctly but then it doesn't works the "Test connection". The error is the same.

Thanks,

Roberto.