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Email notification to ticket assigned person before SLA breaches

Shane Jay
Shane Jay
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October 2, 2023

Hi all

i have a scenario for a SEV1 ticket when  SLA is 4 hrs but we need to send email notification to assigned person every hr to resolve or update ticket before sla breached . If the ticket is in work in progress then this Email notification should be sent not for other status . Pleas help with automation . 

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Cédric Daemen
Cédric Daemen
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December 20, 2023

Hello !

I hope it might helps you:

Capture d'écran 2023-12-20 125649.png

 

Otherwise let me know,

 

Regards ,

 

Cédric

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