Email replies to case comments not generating email notification or new comment in jira

[Christine Beaton]

For a particular project, email replies to case comment emails sent to customers are not generating email notification to assignee or adding comments to the case.

I am not sure if it is relevant, however the project key has recently been changed from F1 to T1.  The notifications and case updates used to work when using the original F1 key.   

Now, even for new cases, created after the key change notifications and comments are not flowing through.

Are there any logs that we can review to trouble shoot? Or are there specific items/ settings we should check following this change that would impact the above?

Thanks in advance.

Kind Regards,

Christine

[Tamar Chatterjee]

Hi @josh

We're seeing the same issue with JSM.. is there a workaround or some way to debug this?

Many thanks!

[Josh Costella]

Hi @Christine Beaton 

Welcome to the Atlassian Community!

Are you using a regular Jira Software project or a Jira Service Management project?