Currently, I have three active projects right now. What I want is to have a corresponding email to each project to create tickets. Should I create three different emails for them? If I use my frequent communication email, will it create a ticket that is not part of the support tickets?
Hi @Duc Nguyen
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Hi @Duc Nguyen
Welcome to the community.
You mention "support ticket", which makes me think that this request is about Jira Service Management. If that's the case, you will need a different email address for each support project. For more details, take a look at the following answer:
https://community.atlassian.com/t5/Jira-Service-Management/Using-one-email-address-for-multiple-Service-Desk-projects/qaq-p/1188099#M38272
If this is about creating Jira tickets and comments, there is a good article in the knowledge base that describes how you can leverage Gmail filters to create tickets in the right project:
https://confluence.atlassian.com/jirakb/how-to-create-issues-in-multiple-projects-using-one-mail-server-in-jira-779160675.html
Cheers,
Jens
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