Entered incorrect request

[Rafal Szastok]

I'm trying to sign in to the atlassian.com via google Chrome. Unfortunately I'm keep receiving the message below. So far I've cleared .../Application Support/Google/Chrome catalog removed all cache data (via settings page) and reinstalled entire Chrome.

I'm able to sign in via Safari

[Dario B · Accepted solution]

Hello @Rafal Szastok ,

If I understand correctly you are unable to log into id.atlassian.com using Chrome, but everything works fine with Safari. Is this correct?

If that's correct, it can be the case that you have some browser extension installed in Chrome that is interfering or, some internet security tools, etc. Therefore, in order to try to narrow down the possible root-cause for this issue:

1. Try if it works from an Incognito window (this way all the extensions should be disabled)
2.  Check if you have any proxy configured in Chrome
3. Check if you have any Internet security tool installed that might be causing this.

If nothing else help, please open the developer tools, try to log-in again and see if you can find more information on what is failing in the console or in the network tab.

For details see:

• Generating HAR files and analyzing web requests

Cheers,
Dario

[Rafal Szastok]

Hi Dario, 

Thank you for your answer. I've removed all unnecessary extensions and now signing in works correctly. 

Have a good day,

Rafał