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Error after upgrading Jira Software to 7.1.0

Carlos Henrique7
Carlos Henriques
Contributor
February 11, 2016

Hi.

 

I just updated my JIRA Software to version 7.1.0 (windows x64) and the setup finished with no errors, but after launching JIRA I only get a blank screen.

This error is on the log files (stderr):

11-Feb-2016 11:06:25.207 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 346576 ms
Exception in thread "JIRA-Bootstrap" com.google.common.util.concurrent.ExecutionError: java.lang.AbstractMethodError
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2201)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
	at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
	at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
	at org.ofbiz.core.entity.GenericDelegator.getGenericDelegator(GenericDelegator.java:107)
	at com.atlassian.core.ofbiz.CoreFactory.getGenericDelegator(CoreFactory.java:34)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.configureOfbiz(DatabaseConfigurationManagerImpl.java:215)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:295)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:199)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:132)
	at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$803(DefaultJiraLauncher.java:103)
	at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$4/1671320646.run(Unknown Source)
	at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
	at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101)
	at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115)
	at com.atlassian.jira.startup.LauncherContextListener$$Lambda$2/58125664.run(Unknown Source)
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.AbstractMethodError
	at net.sourceforge.jtds.jdbc.JtdsConnection.isValid(JtdsConnection.java:2833)
	at org.apache.commons.dbcp2.DelegatingConnection.isValid(DelegatingConnection.java:914)
	at org.apache.commons.dbcp2.PoolableConnection.validate(PoolableConnection.java:283)
	at org.apache.commons.dbcp2.PoolableConnectionFactory.validateConnection(PoolableConnectionFactory.java:357)
	at org.apache.commons.dbcp2.BasicDataSource.validateConnectionFactory(BasicDataSource.java:2304)
	at org.apache.commons.dbcp2.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:2287)
	at org.apache.commons.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2038)
	at org.apache.commons.dbcp2.BasicDataSource.setLogWriter(BasicDataSource.java:1625)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:100)
	at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69)
	at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146)
	at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136)
	at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
	at org.ofbiz.core.entity.ConnectionFactory$1.getConnection(ConnectionFactory.java:52)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.getConnection(DatabaseUtil.java:133)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.getTableNames(DatabaseUtil.java:904)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:167)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:145)
	at org.ofbiz.core.entity.GenericDAO.checkDb(GenericDAO.java:1475)
	at org.ofbiz.core.entity.GenericHelperDAO.checkDataSource(GenericHelperDAO.java:270)
	at org.ofbiz.core.entity.GenericDelegator.initialiseAndCheckDatabase(GenericDelegator.java:238)
	at org.ofbiz.core.entity.GenericDelegator.<init>(GenericDelegator.java:169)
	at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:93)
	at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:90)
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
	... 17 more

 

 

This one is from localhost log file:

 

11-Feb-2016 10:43:09.325 SEVERE [http-nio-89-exec-1] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage[errorCode=500, location=/internal-error]
 javax.servlet.ServletException: Filter execution threw an exception
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:255)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:721)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:468)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318)
	at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:437)
	at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:303)
	at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:397)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:178)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:516)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1086)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:659)
	at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:223)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1558)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1515)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)
Caused by: com.google.common.util.concurrent.ExecutionError: java.lang.AbstractMethodError
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2201)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
	at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
	at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
	at org.ofbiz.core.entity.GenericDelegator.getGenericDelegator(GenericDelegator.java:107)
	at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.getDelegator(OFBizPropertySet.java:293)
	at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.findPropertyEntry(OFBizPropertySet.java:298)
	at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.exists(OFBizPropertySet.java:170)
	at com.atlassian.jira.propertyset.JiraCachingPropertySet.exists(JiraCachingPropertySet.java:566)
	at com.atlassian.jira.propertyset.BootstrapOfBizPropertyEntryStore.getType(BootstrapOfBizPropertyEntryStore.java:67)
	at com.atlassian.jira.propertyset.CachingOfBizPropertySet.exists(CachingOfBizPropertySet.java:139)
	at com.atlassian.jira.config.properties.ApplicationPropertiesStore.getOption(ApplicationPropertiesStore.java:157)
	at com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getOption(ApplicationPropertiesImpl.java:85)
	at com.atlassian.jira.web.filters.gzip.JiraGzipFilter$JiraGzipFilterIntegration.useGzip(JiraGzipFilter.java:66)
	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:105)
	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
	at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:47)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	... 22 more
Caused by: java.lang.AbstractMethodError
	at net.sourceforge.jtds.jdbc.JtdsConnection.isValid(JtdsConnection.java:2833)
	at org.apache.commons.dbcp2.DelegatingConnection.isValid(DelegatingConnection.java:914)
	at org.apache.commons.dbcp2.PoolableConnection.validate(PoolableConnection.java:283)
	at org.apache.commons.dbcp2.PoolableConnectionFactory.validateConnection(PoolableConnectionFactory.java:357)
	at org.apache.commons.dbcp2.BasicDataSource.validateConnectionFactory(BasicDataSource.java:2304)
	at org.apache.commons.dbcp2.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:2287)
	at org.apache.commons.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2038)
	at org.apache.commons.dbcp2.BasicDataSource.setLogWriter(BasicDataSource.java:1625)
	at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:100)
	at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69)
	at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146)
	at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136)
	at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
	at org.ofbiz.core.entity.ConnectionFactory$1.getConnection(ConnectionFactory.java:52)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.getConnection(DatabaseUtil.java:133)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.getTableNames(DatabaseUtil.java:904)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:167)
	at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:145)
	at org.ofbiz.core.entity.GenericDAO.checkDb(GenericDAO.java:1475)
	at org.ofbiz.core.entity.GenericHelperDAO.checkDataSource(GenericHelperDAO.java:270)
	at org.ofbiz.core.entity.GenericDelegator.initialiseAndCheckDatabase(GenericDelegator.java:238)
	at org.ofbiz.core.entity.GenericDelegator.<init>(GenericDelegator.java:169)
	at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:93)
	at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:90)
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
	... 40 more

 

 

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2 answers

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Answer accepted
Stefan Ernst
Stefan Ernst
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February 11, 2016

please see my answer in https://answers.atlassian.com/questions/36120344 - try adding a validation query to dbconfig.xml and restart JIRA

 

 

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Carlos Henrique7
Carlos Henriques
Contributor
February 11, 2016

It fixed the problem, thanks smile

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 11, 2016

There is something wrong with your database connection.  I don't know what you've done with the upgrade that might cause this, but it's very broken.

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Carlos Henrique7
Carlos Henriques
Contributor
February 11, 2016

I just ran the JiraSoftware setup like always.

It ended with no errors and tried to launch JIRA Software on the web browser, but got just a blank page.

This errors are only visible in the logs.

 

What can be done to fix this?

 

I updated from JIRA Software 7.0.10 to 7.1.0.

Running JIRA on Windows Server 2012 x64 with JAVA 8 Update 74.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 11, 2016

Start by reading back up the log to where the first set of database errors occur - you should be seeing a "can't connect" or "unable to authenticate" type errors when it's connecting.

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