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Error during backup import.

Andrzej
Andrzej
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October 5, 2017

Hi!

During backup import we faced problem.

Error parsing export file. Your export file is invalid. This may be due to a CDATA bug in older versions of JIRA (http://jira.atlassian.com/browse/JRA-4980). Exception is org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.

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3 answers

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Karim Belhadj
Karim Belhadj
Contributor
April 29, 2019

hello 

i have the same problem , can some one help me please ?

 

regards

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Lior Swisa
Lior Swisa January 20, 2022

anybody solved the problem?

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
Community Champion
October 5, 2017

Hi! Have you tried this doc for fix errors? https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html

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