Error for ssl configure and Incompatible add-on after upgrade to version 7.2.1

[pramote soongkitboon]

I’m already upgrade jira version 7.2.1 in Test server
Yest It's can start service for use.
1 . found 3 add-on incompatible in this version.

จจจจๅ.jpg

2. next step ( edit SSL configure support with https protocal for my company )
edit file /usr/atlassian/jira/conf/server.xml
add

scheme="https"
proxyName="jira.mycompany.co.th"
proxyPort="443"
secure="true"

and restart service.
( I'm use this configure every time after upgrade)

but in this time. It's not work.
It's show error message.

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I'm try to resolve this problem by this solution 
https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html 

delete all plug-in cache

        /var/atlassian/application-data/jira/plugins/.osgi-plugins/* 

- Add value  “-Datlassian.plugins.enable.wait=300”  in setenv.sh of java environment.

      /usr/atlassian/jira/bin/setenv.sh

- Increase value of  “JVM_MAXIMUM_MEMORY="4096m" in setenv.sh java environment.   

               /usr/atlassian/jira/bin/setenv.sh            

- Delete  .lock file

      /var/atlassian/application-data/jira/.jira-home.lock

- Delete jira-software-application.properties 

   /var/atlassian/application-data/jira/plugins/install-app-info

** But. Solution not resolve problem in first start service.

I’ll stop service jira again and delete    /var/atlassian/application-data/jira/.jira-home.lock  file again.

And start jira service again.  ( restart service 2 time. )

Please fix this bug of this version. 

[Nic Brough -Adaptavist-]

You have not told us what "bug" you are expecting to be fixed here, or what the log file says about the failure to start.

[pramote soongkitboon]

I'm already post 'bug' in step 2. 

I' can't start service of JIRA.  It's show error message " JIRA Startup Failed"

on post

Now, I'm copy my catalina log from my server for you.

[Nic Brough -Adaptavist-]

I can't see any bug in there, just a set of plugins that aren't loading.  I would try

• Stop JIRA
• Move all the user-installed add-ons from the "installed plugins" directory to somewhere safe (give us a list of all the files in there if you're not sure which ones are user-installed)
• Clean the plugin cache again as you did before
• Restart

Does that fail too?

[pramote soongkitboon]

I'm try to remove the "installed plugins" directory and clean plugin cache before start service again.

yes, It's can start JIRA service. 

[pramote soongkitboon]

That mean all add-on in list

https://answers.atlassian.com/questions/41944239/answers/41944259/comments/41947421

not support JIRA this version.?

Only solution is: Wait for Atlassian staff upgrade all add-on for this version.  yes/no ?

[Nic Brough -Adaptavist-]

No, the list you've got is just stuff that has not started, which can happen for various reasons. 

What I'm asking you to do is remove all the add-ons you have installed on it, so that we can see that the main system starts ok (or not)

[pramote soongkitboon]

YES, JIRA can start after remove all add-ons.

[Nic Brough -Adaptavist-]

Ok, so now add them back, one at a time, and see which one(s) stop it from starting.