Error in JIRA 5 when creating messages via Email

[Richard]

Since upgrading to Jira 5, I cannot create Issues via email - I get the following message when I do a test in the configuration:

Cannot instantiate message handler

'com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler. This service will not work until this problem is fixed.

Any ideas? I was on Jira 4.5 before.

[Michael Andreacchio · Accepted solution]

I've just seen this in a case from a behind the firewall customer, they:

• Turned on plugin safe mode
• Disabled the System mail plugin, and then reinabled it
• Went to create/test the handlers and it worked
• Then turned off safe mode, and it still continued to work.

We are looking into as to what may have caused this.

Cheers.

[Richard]

Thanks - this fixed the error for me!

[Michael Andreacchio]

Thanks, the followig bug has been logged for this problem: https://jira.atlassian.com/browse/JRA-27345

[Ernie Hershey]

This only recently stopped working though. I know external mail servers are restricted, which we're not using. I do see that "Configure services or mail handlers" is restricted, which I assume is new.

[Ernie Hershey]

I'm seeing the same error on pre-existing and newly created handlers in my ondemand account. Did support for this handler maybe break in jira 5 ondemand?

[Andy Brook [Plugin People]]

Ondemand is a different bucket of spuds. See http://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand

[Andy Brook [Plugin People]]

How did you update your configuration? Mail handlers have changed significantly in 5.0. If you tried to migrate then the old way will not work. Perhaps easiest is to remove and recreate mail handlers...

[Richard]

No its my own installation.

[Richard]

I have tried re-creating both the Mail Handler and the Mail server entry but the problem still persists.

[Andy Brook [Plugin People]]

worksforme (standalone). Are you 'ondemand' by any chance?

[Andy Brook [Plugin People]]

Still works for me. Suggest you try a fresh install of 5.0, verify it works out of the box, then try to migrate your data...