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Error on setup: 403 The request could not be satisfied.

Error on setup: 403 The request could not be satisfied.

When trying to run the Jira install wizard, after clicking Go to My Atlassian I see

403 error.

Request could not be satisfied

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

I've cleared my browser history and cache. Tried on both Brave and Safari. Waited. Checked the status. Turned off shields, adblock, allowed cookies.

3 answers

1 accepted

1 vote

Answer accepted

Hello,

Ben from the Atlassian Networking Team.

We believe this was caused by a over-zealous web application firewall rule.

We believe we have fixed the problem. Can you please retry and let us know?

If it's still not working, can you please give us the "Request ID" printed at the bottom of the screen?

Ben.

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Comment

Hi i got the same errors every time:

i have a gitlab pipeline and need to update the jira status when a merge request is created.

But i got below errors when try to access to jira. Could you help me to find a solution for that ?

ERROR: The request could not be satisfied</TITLE> </HEAD><BODY> <H1>400 ERROR</H1> <H2>The request could not be satisfied.</H2> <HR noshade size="1px"> Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. <BR clear="all"> If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. <BR clear="all"> <HR noshade size="1px"> <PRE> Generated by cloudfront (CloudFront) Request ID: uBy1dHrGLMipUSwNQf7oCkcwTbiA59L0w6BC34g71LKVpU4d-VTPHw==

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Like • Guilherme Pereira likes this

@Mamadou NDIAYE I will respond over in https://community.atlassian.com/t5/Jira-Software-questions/The-request-could-not-be-satisfied-custom-jira/qaq-p/2512143

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0 votes

I logged in directly in the browser, then the extension setup worked just as expected, and my Jira site is connected to VS Code again.

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0 votes

Hi @Jason Schaufele

Looks like you're not the only one - see: https://community.atlassian.com/t5/Jira-questions/403-ERROR-The-request-could-not-be-satisfied-Request-blocked-We/qaq-p/2431112

I can let Atlassian know, but I'd also encourage you to report this issue via https://support.atlassian.com/

Ste

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Error on setup: 403 The request could not be satisfied.