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Error while dragging tickets in Kanban boards

Ming Tang
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May 20, 2021

Hey all,

I'm having an issue that started a week ago (give or take a couple days), when I drag tickets in a Kanban board, I get the following error:

Screen Shot 2021-05-20 at 14.49.58.png

 

I also can't seem to preview any tickets from a Kanban board either. I've tested on multiple Kanban boards, with tickets that were assigned to me, to others, and unassigned tickets, all giving me this error.

 

I've attempted a couple of other solutions that other's have found, but none have worked:

https://community.atlassian.com/t5/Jira-Core-Server-questions/Issue-does-not-exist-or-you-do-not-have-permission-to-see-it/qaq-p/1005366

https://community.atlassian.com/t5/Jira-questions/Rest-API-Issue-does-not-exist-or-you-do-not-have-permission-to/qaq-p/1165586

 

My Jira admin says my account has site admin privileges, and that has never changed so I'm not sure where else to debug my issue. Anyone have any ideas?

 

 

EDIT: I've attached an error I'm seeing from my Chrome DevTools

Screen Shot 2021-05-20 at 17.25.58.png

Which contains this for the response:

{"errorMessages":["Issue does not exist or you do not have permission to see it."],"errors":{}}

 

1 answer

0 votes
Corinne Deflaux May 20, 2021

This seems like permission issues on the project level, have you tried running the permission helper under admin tools? Its under Admin>System in the Admin Helper section.

Ming Tang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 20, 2021

Just tried it out, it says I'm an Administrator for the project.

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