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Error with Import - message hasnt disappeared

Drew_Heppenstall
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April 28, 2020

I am getting the below message but dont seem to be able to move past it - Any thoughts?

 

An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

  • Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

1 answer

0 votes
Elad Ben-Noam
Contributor
April 28, 2020

@Drew_Heppenstall  - are you trying to restore the whole Jira account?

If you only want to import new data you should be here:

https://lizbethgroup.atlassian.net/secure/admin/ExternalImport1.jspa 

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