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Error with attachments

IT of Agence eSanté February 7, 2024

Hello,

For the second time this week, we are facing an error with attachments in tickets.

It appears randomly and stays until we reboot the VM (we didn't try to only restart the service for the moment).

So when the issue is present, we cann't add any attachment to any ticket.

If we try to, the attachment "appears" but an "error message" shows up and a red line appears over the attachment.

Also the only clue we have is in atlassain-jira.log :

2024-02-07 12:38:00,298+0100 pool-34-thread-11 WARN default-reporter [c.a.j.issue.managers.DefaultAttachmentManager] Got exception while saving attachment in attachment store. Exception: Could not save attachment data from stream. caused by: No such file or directory
2024-02-07 12:38:00,299+0100 pool-34-thread-11 ERROR default-reporter [c.m.j.p.e.handler.nextgen.MailHandlerContext] Could not add attachment my_picture.png

 The error started after our last ticket : CA-2799532 Insight not working

Can you help us ?

Thanks.

2 answers

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Ralf Fehling
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February 7, 2024

Hey 👋

I don't have a solution. Have you read the article and checked the general conditions? 

https://confluence.atlassian.com/jirakb/could-not-save-attachment-data-from-stream-error-when-adding-attachments-to-issue-in-jira-server-741999503.html

Greetings Ralf 

IT of Agence eSanté February 8, 2024

Hello,

Thanks for the reply.

After investigation, the <JIRA Home>/caches/tmp_attachments directory was missing.

Thanks for your help.

Regards.

0 votes
IT of Agence eSanté February 7, 2024

Our version is

Jira v9.4.14

We had no trouble before insight licence did expire.

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