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Errors on migrate projects from Jira Server to Cloud by using "Jira Cloud Migration Assistant App"

Abhishek Madhwani April 2, 2020

Hi, We are migrating some projects from Jira server to Jira Cloud by using "jira-migration-plugin-0.9.13" and facing some issues. The errors log is given below:

2020-04-02 12:45:26.119 ERROR ABC project-import We couldn't import Issue ABC-1296 because of 1 missing dependencies: User 'def.xyz@abcde.com'. This caused 3 other items to fail. Check the reasons for the missing dependencies on your server site.

2020-04-02 12:45:59.765 ERROR ABC project-import We couldn't import Comment 867651 on Issue ABC-1829 by 'abc.xyz@abcde.com' on 2020-01-21T23:05:15Z because of 1 missing dependencies: User 'abc.xyz@abcde.com'. Check the reasons for the missing dependencies on your server site.
2020-04-02 12:46:34.143 ERROR ABC project-import We couldn't import File Attachment 'image002.jpg' on Issue ABC-1914 because of 1 missing dependencies: User 'abc.xyz@abcde.com'. This caused 1 other items to fail. Check the reasons for the missing dependencies on your server site.
2020-04-02 12:46:17.557 ERROR ABC project-import We couldn't import Issue Watcher Association 16627 because of 1 missing dependencies: User 'abc.xyz@abcde.com'. Check the reasons for the missing dependencies on your server site.
2020-04-02 12:48:54.244 ERROR ABC project-import We couldn't import Project Role Association 10061 because of 1 missing dependencies: User 'abc.xyz@abcde.com'. Check the reasons for the missing dependencies on your server site.

We have also used option "None, migrate users and groups only" that option migrate only 2333 users and we have 3192 users on Jira Server.

**Manually invite users on Jira Cloud also not works.

 

2 answers

0 votes
Maren
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2020

Hi Abhishek, 

Thanks for reaching out. For technical errors, we recommend contacting our migration support team. Our migration support engineers can work directly with you to help troubleshoot any issues with the Migration Assistant.

Best wishes,
Maren

0 votes
Abhishek Madhwani April 3, 2020

Can anyone look into this on priority. It is highly urgent

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