Escalation flow in Jira

[Amit]

Do we have a SLA based escalation flow in Jira? Lets say, an urgent issue is still open after a give time frame and we need to send an escalation email to the leads. Could you suggest if we have something similar to this in Jira?

[Olha Onofriichuk_SaaSJet]

Hi, @Amit 

If you are looking for a similar solution, you can try plug-ins for Jira. For example, SLA Time and Report for Jira add-on. Here you can set time goals and choose an automated action for exceeded issues.

You can send notifications in comments which will remind leads about these exceeded issues.

Here is how it works: 

Hope It helps.  

By the way, this add-on is created by my SaaSJet team, so if you have any questions, I’m glad to help.

[Jack Brickey]

Well JSM does support SLAs out of the box JSW does not. However you can certainly achieve your goal using automation and comparing the current time with the due date. It would look something like this

trigger - scheduled to run daily

condition -JQL status urgent and due date criteria and not resolved 

action - send email