Even when the bug status is closed, but still the resolution remains as “Unresolved”

[Mamatha Khadari]

hi

Even when the bug status is closed, but still the resolution remains as “Unresolved”..Iam not able to change the resolution status to closed for the fixed bug, it still remains as unresolved .

can you please give the resolution for this.

[Nic Brough -Adaptavist-]

Oh, and please, never say "resolution status" - it's confusing nonsense in JIRA - do you mean resolution OR status?

[Nic Brough -Adaptavist-]

Status has nothing to do with Resolution.  JIRA has no way of knowing that "closed", or "ended" or "fraggle" status means "resolved".  It works off the resolution field.

If the resolution field is empty, JIRA considers the issue unresolved and displays unresolved on screen.  If there is any value in the field, then the issue is resolved and JIRA displays the selected value (and strikes out the ID in some places)

Your workflow is not handling the Resolution field.  You need to fix that first.  Draw out your workflow and look at what status you want to show "resolved" and the others as "not-resolved".  Once you have those two groups, look at the transitions between them and :

• In transitions from not-resolved status to resolved status, either
  • Set the resolution in a post-function, OR
  • Make sure the transition has a transition screen and put the resolution field on that screen
• In transitions from resolved status to not-resolved status
• Use the set field post-function to clear it - set the resolution to <none>, which is displayed as "clear the resolution"

This will fix the problem with your data going wrong in the future, but you still have broken issues.

For them you either need to move them through the workflow so that the resolution gets set as above, or use something liek the Script Runner's "fix resolutions" script as a one-off to fix them

Two other resolution points:

• NEVER put the resolution field on the edit screen
• NEVER add resolutions like "unresolved" or "not done" or "open" to the list of resolutions.  Because they're wrong automatically.

[Michael Partyka]

Hi Mamatha,

you cannot change resolution when status is Closed.

Please reopen this bug and then you will be able to change resolution (Under condition that you have resolve permission in permission scheme)

Let me know if you will have problems