Exclude Issue types from SLA

Hello,

I would like to exclude three issues type from the Time to First Response and the Time to Resolution.

However, setting a No Target in the Goals for issuetype not in ([Service] Change, Task, Sub-Task) is not removing the SLA's from the tickets.

I even tried to do a No Target line per issue type but no luck.

Would you have any advise to do so?

Thank you in advance,

Regards,

1 answer

1 vote

Hello @[deleted]

You can try SLA Time and Report for Jira to exclude some issues types from the Time to First Response and the Time to Resolution.

сла.png

This add-on is developed by my SaaSJet team, so let me know if you have any additional questions.

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Hi Mariana,

Thanks for the suggestion, I will give it a try !

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