Failing to paste / insert images

[Chiara Renna]

Recently the pasting of images e.g. screenshot has stopped working for me on a regular basis. For a few days it works again and then all of  sudden it stops. I tried multiple browsers.

[Russ Baker]

The original comments are correct, this is an ongoing issue (in Chrome at least).  You can't paste while building the ticket, but then you can paste images in a comment afterwards.  Atlassian Support would need to fix this properly.

[Russ Baker]

This is an ongoing issue (in Chrome at least) - the original description does seem to work most times (won't paste while creating the initial ticket, but then you can paste it in a follow-up comment).  But support would need to fix it properly.

[Rilwan Ahmed]

Hi @Chiara Renna ,'

If the issue is during create ticket, then Create the issue first, then only paste the attachment.
https://jira.atlassian.com/browse/JRACLOUD-67734

[Chiara Renna]

Hi @Rilwan Ahmed 

in the process of creating tickets it works for me. But commenting with screenshot or adjusting the description is not possible for me.

Chiara

[Rilwan Ahmed]

@Chiara Renna 

• Is the issue only for  you or for all your colleagues too? If its for all, contact Atlassian support in https://support.atlassian.com/contact/
• Is the issue for only one ticket ? 

If the issue is only for you, then

1. Logout of jira 
2. Close all your jira tabs
3. Clear all your browser cache
4. Disable browser extension/add-ons
5. Restart your laptop/pc and retry. 

[Chiara Renna]

It is only for me. It applies to all tickets.

I followed your steps but that did not solve the problem, unfortunately.

[Ste Wright]

Hi @Chiara Renna 

What happens exactly when you try to copy/paste an image?

And does this happen for just you - or multiple/all users on your instance?

Ste

[Chiara Renna]

Hi @Ste Wright 

I get no response at all. The cursor stays on the same position and nothing happens. This is true for inserting via right-click and also via CTRL+V. 

It only occurs to me so far. 

Kind regards,

Chiara

[Ste Wright]

Hi @Chiara Renna 

Have you tried...

• A different laptop/PC?
• Clearing your cache?
• Using Paste on a different website and/or product (eg. Word)?

Ste

[Chiara Renna]

I tried multiple browser (IE, Chrome, Firefox), cleared my cache, logged in and out. Pasting in any other product (also Confluence) works.

I would need to try if I can checkon another laptop/PC.

[Ste Wright]

Hi @Chiara Renna 

So it works on the same browser in Confluence? And other types of copy/paste work (eg. words)?

If yes, I'd consider contacting Atlassian Support for this one!

Ste