Recently the pasting of images e.g. screenshot has stopped working for me on a regular basis. For a few days it works again and then all of sudden it stops. I tried multiple browsers.
The original comments are correct, this is an ongoing issue (in Chrome at least). You can't paste while building the ticket, but then you can paste images in a comment afterwards. Atlassian Support would need to fix this properly.
This is an ongoing issue (in Chrome at least) - the original description does seem to work most times (won't paste while creating the initial ticket, but then you can paste it in a follow-up comment). But support would need to fix it properly.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Chiara Renna ,'
If the issue is during create ticket, then Create the issue first, then only paste the attachment.
https://jira.atlassian.com/browse/JRACLOUD-67734
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
in the process of creating tickets it works for me. But commenting with screenshot or adjusting the description is not possible for me.
Chiara
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If the issue is only for you, then
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
It is only for me. It applies to all tickets.
I followed your steps but that did not solve the problem, unfortunately.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
What happens exactly when you try to copy/paste an image?
And does this happen for just you - or multiple/all users on your instance?
Ste
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Ste Wright
I get no response at all. The cursor stays on the same position and nothing happens. This is true for inserting via right-click and also via CTRL+V.
It only occurs to me so far.
Kind regards,
Chiara
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Have you tried...
Ste
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I tried multiple browser (IE, Chrome, Firefox), cleared my cache, logged in and out. Pasting in any other product (also Confluence) works.
I would need to try if I can checkon another laptop/PC.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
So it works on the same browser in Confluence? And other types of copy/paste work (eg. words)?
If yes, I'd consider contacting Atlassian Support for this one!
Ste
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.