Fetch the tickets details which are raised by my team members and mail me

[satish Hongekar]

Hi , I want to fetch the tickets details which are raised by my team members and those all ticket details want to mail to my mail id.I have my team members xid's ( there names ).I want this mail should come on daily basis so we can track all tickets of my team and improve the work following them .Could any one suggest me something here , how i can do this ?

[Nic Brough -Adaptavist- · Accepted solution]

1. Create a filter
2. Subscribe to it

Your filter sounds quite simple - I'd probably start with "reporter in (Alice, Bob, Charlie) and resolution = unresolved", although, over time, I can imagine you'd want to refine that a bit.

I'd also consider creating a dashboard with gadgets displaying results from that filter - it's a bit more dynamic, and something a lot of people find very useful when they arrive for a days work.

[satish Hongekar]

thanks Nic ....

[Chaithra N]

hi,

You will have to create a filter and then subscribe the filter - (all of you can do personnel Subscription)

Or you can create a group where all of you are member & then use this group in filter & also in subscription.

[Chaithra N]

Refer the link for creating filter https://confluence.atlassian.com/display/JIRA/Searching+for+Issues

[satish Hongekar]

how i can creat filter ?

[satish Hongekar]

ok got it ...thanks
how can i create a new group ?

[Chaithra N]

Refer link for creating groups - https://confluence.atlassian.com/display/JIRA/Managing+Groups

[satish Hongekar]

thanks Chaithra ....

[Chaithra N]

Can you Accept the answer :), if it has helped

[Ramiro Pointis]

Satish, what I think you really need it's to start reading about JIRA, it's the only way to learn to do everything:

https://confluence.atlassian.com/display/JIRA/JIRA+101