Field aren't editable

[Jordan Trinklein]

Hello! We have few fields (see the screenshot) that our teams are unable to add information to. It doesn't let you click into it and input text. I thought it might be a screen scheme issue with those fields not being mapped to an edit view, but that seems accounted for. 

I can add text to "Description" and "Instructions for Testers", but "Additional Deploy Steps", "Database Updates" and "Release Notes" are not active. Any thoughts? 

Thank you in advance!

[Mark Segall · Accepted solution]

Hi @Jordan Trinklein - If this is impacting the entire team, you may want to look at the custom field contexts (Settings >> Issues >> Custom Fields).  It is possible that the project is not included in the custom field context scope.

[Mark Segall]

Correct - That confirms it's not an issue with field context.

I'm at a loss if you've validated that Edit Issues screen(s) for the applicable issue type(s) includes those fields.  That is typically where the issue would be.

[Jordan Trinklein]

@Mark Segall  If the edit issue screen scheme doesn't have those fields, would they display in edit mode? 

[Mark Segall]

Yes - They would display, but they would not be editable which sounds like your issue.

[Jordan Trinklein]

@Mark Segall - I DID overlook something in the edit issue screen. 

Thanks for the help Mark! I appreciate it!

[Jammie Ampongan]

Run4Win login offers a straightforward   process here, giving players access to a diverse range of games. The platform is mobile-optimized, featuring generous bonuses and efficient customer support for a smooth gaming session.

[Jordan Trinklein]

Hi @Mark Segall ! Thanks for your response. Unless I'm looking at this wrong, the context is global, so it should apply to all projects within this Jira site?