File upload in Jira timeout

[zhihuang38]

Error Message [

File "xxxx" was not uploaded

An internal error has occurred. Please contact your administrator.

]

The size of file is not relevant but bigger size file will trigger the timeout.

Looked in to httpd log, we saw something like this

"[proxy_ajp:error] [pid 22847] (70007)The timeout specified has expired:"

Google the solution and answer from stackoverflow  is adding "ProxyTimeout" in httpd.conf file

ProxyTimeout 600
Timeout 600

After the change, we still have the same error but we can see timeout threshold is longer

on this object

supportportal/rest/internal/2/AttachTemporaryFile?filename=xxx&size=163452951&atl_token=B7QM-2OG8-ES23-3KJJ_d12a941737ff28cb720de5b015de9954225cbe24_lin&formToken=undefined&issueId=351902

The object was timing out about 1 minute after modifying the Timeout settings in httpd.conf and the object timing out about 8 minutes.

Therefore, i dont think it is the timeout related, it is something else.

Any hints or suggestions will be welcome...  since I have no other clue what is going on and how to debug it

[zhihuang38]

Thanks for Gonchik Tsymzhitov added in the answer..   

I have fixed the issue with this thread 

Hope this will help other people have similar issue

https://community.bitnami.com/t/cannot-upload-a-library-with-68mb/68375

[Gonchik Tsymzhitov]

Hi! 

As I understood you extend the both timeout

Timeout 600
ProxyTimeout 600

any errors on httpd error log?

Cheers,

Gonchik Tsymzhitov

[zhihuang38]

I did modified the timeout settings in httpd.conf file

Added both 

Timeout 600
ProxyTimeout 600

Under proxy portion but just making the 

AttachTemporaryFile?filename=xxx&size=163452951

Object timeout increased.  Was 1 minute, now around 8 minutes.

The object status code is 

408 Request Timeout

I dont think it is that setting related