Fill custom field with text from comment

[Lloyd Patawaran]

Hello,

I am looking for a way to fill a custom field with input/text from a specific comment. For example:

Jira service request is submitted via portal or e-mail. Comment includes the string "Service ID: T10000". I would like to parse "Service ID: T10000" into a custom field called "ServiceID"

[Kristján Geir Mathiesen]

Hi @Lloyd Patawaran  and...

You could probably use (Atlassian) Automation to do this:
Trigger is on "Issue created".
Condition is "Issue Fields Condition"
Update your custom field with that value.

HTH,
KGM

[Mark Segall]

Hi @Lloyd Patawaran and welcome to the community!

...service request is submitted via portal or e-mail. Comment includes...

For the purposes of ensuring alignment on terminology, I'm assuming by "comment" you mean "Description"?  The user does not have the ability to add a comment until after the issue has been created.  

This would leverage Jira automation with regex.  Can you please provide a sample of a description with this information so I can run through a quick test in my environment?

[Lloyd Patawaran]

yes, it would be a comment after the issue is created. basically:

issue created.

issue is commented (not a description) with string "Service Case: SN1x******". We'd then parse that string into a custom field.

[Lloyd Patawaran]