Filter page not loading

[Deleted user]

Im trying to update my existing Filter but always I try to do it for a specific filter the page doesn't load properly and therefore I can't edit it.
If I try to edit any other filter, the page loads fine but this one.

[Moses Thomas]

@[deleted]Are you  the owner of the filter ?

Best!

[Deleted user]

Yes!

[Moses Thomas]

@[deleted]I will  recommend creating  the same kind of  filter and then delete this problematic  one,  since  you  said it is the only  one giving  problem.

[Deleted user]

I have tried doing that already but always I create a new filter based on the same parameters I have the same issue :/

[Moses Thomas]

@[deleted]Which parameters ?  it could be issue with web browser, check  on  other browsers,  if not eventually  re-indexing  could be helpful.

[Deleted user]

I have tried opening on Chrome and Safari and both have the same issue with the same filter.

The parameter is quite simple:

project = "Customer Facing Sq"

The result of this query is 54 items.

[Deleted user]

I just tried to create another filter with the same paramenter and I have the same outcome. The filter is created fine, but once created, if I go anywhere else on the website and later try to load/edit this filter parameter, the filter page doesn't load.

[Moses Thomas]

@[deleted]Could  you  use  project =  " Project key"   instead of project name ?

[Deleted user]

Just tried.
Same result :(

[Moses Thomas]

@[deleted]Check  also  that  you  have Browse project permission in this project the  under permission  scheme   and  don't share  filter with  any one, for now .  it should work , if it doesn't  work  try re-indexing(fore ground)

[Deleted user]

how can I re-index?

[Moses Thomas]

@[deleted]If you are Project admin / Jira admin you  should be able to.

I suggest  you  re-index  only  this project  for now in project  setting  you  have project re-index.

Then  after  less  usage of your  application  you  can  perform   general re-index(say night)- once logged as JIRA admin

by going to system >advanced> indexing(fore ground)

Note that  indexing  may slow  performance depending  on  how  large is your system.

[Deleted user]

re-indexing didnt fix the problem.
But I have done a scruciating task to go story by story and see if there was specific story that was breaking the filter and guess what.. there was.

A particular story once deleted, made all filters work fine.
Something was odd with that story in particular. I dont know why but that story was definitely the cause of all of the issues.

Cheers 

[Moses Thomas]

@[deleted]Great!  that problem  is fixed.