Forwarding from mail box not displaying correct reporter

[Penny Parry]

I have set up a forward from outlook so all emails are forwarded to Jira. However when coming through it is showing the reporter as the forwarding inbox not who the email was originally from. How can I correct this? 

[Brant Schroeder · Accepted solution]

Penny,

  Instead of doing a forward try using a redirect.  Messages that are redirected will appear to come from the original sender. When you reply to a message that has been redirected, the reply will be sent to the original sender.

1. In Outlook Web App, click Settings  > Options > Organize Email > Inbox Rules.

2. On the Inbox rules tab, click the arrow next to the plus symbol +, and select Create a new rule for arriving messages.

3. Under When the message arrives, select Apply to all messages.

4. Under Do the following, select Redirect the message to.

5. Select the address you want your mail sent to by double-clicking it in the address book view. If the address you want to redirect to isn’t in the address book, you can enter the email address in the To line at the top of the window.

6. Click OK to save your selections and return to the new rule window.

7. Click Save to save your rule and return to the Inbox rules tab.

[Penny Parry]

Thank you Brant that did work for me