Gadget Project Report >>> The JIRA server could not be contacted <<<

[Francesco Borchetta]

Hi all,

in the JIRA (7.1.8) dashboard page the following error appears after click the Report button in the Gadget Project:

error output.png

Following you can find the error log:

.

2016-08-22 12:35:12,710 http-nio-8080-exec-11 ERROR f.borchetta 755x126571x1 oodove 192.168.99.253,127.0.0.1 /rest/gadget/1.0/project/reports [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;

java.lang.NoSuchMethodError: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;

        at com.metova.jira.clone.project.tabpanel.ProjectCloneTabPanel.showPanel(ProjectCloneTabPanel.java:30)

        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getProjectTabPanels(ProjectGadgetResource.java:372)

        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReportData(ProjectGadgetResource.java:337)

        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReports(ProjectGadgetResource.java:210)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        ... 2 filtered

        at java.lang.reflect.Method.invoke(Method.java:498)

        ... 19 filtered

        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)

        ... 1 filtered

        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)

        ... 95 filtered

        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)

        ... 16 filtered

        at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)

        ... 22 filtered

        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)

        at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)

        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)

        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)

        at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)

        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)

        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)

        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)

        ... 54 filtered

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

        at java.lang.Thread.run(Thread.java:745)

.

Thanks in advance for your support.

[Petar Petrov (Appfire) · Accepted solution]

You are using the Clone Project Plugin which does not support JIRA 7.1.8 - your JIRA's admin should disable or uninstall the plugin from the Manage Add-Ons page. You can also contact the plugin vendor for information what support for your JIRA version will be available.