Dear Support I recently tried to install the following 3rd party add-on
"Gannt Cloud" by WISOFT:
https://wisoft.atlassian.net/wiki/display/GanttOnDemand/Working+with+Gantt+charts
Steps to replicate:
--------------------------
"Could not install add-on "Gantt Cloud" because it requires administrator privileges and atlassian-addons-admin group does not have the JIRA administrator global permission."
I then tried to remedy this by going to the Global Permissions in our JIRA cloud system and adding the Atlassian-add-on-admin to the "Browse Users" group here:
/secure/admin/GlobalPermissions!default.jspa
>> This did not seem to help as I still get this same error when trying to install the "Gantt Cloud" 3rd party plugin.
There seem to be these 2 tickets I found on the matter:
https://ecosystem.atlassian.net/browse/AC-1014
https://ecosystem.atlassian.net/browse/AC-1238
Are these above still an issue?
Please can you assist me in trying to install this plugin and let me know if there is something that I need to do.
Thanks
Sean
Hi Sean,
This is a known issue that we're currently rolling out a fix for. To fix the issue yourself, though, you can go to https://<your-instance-url>/admin/accessconfig , click the 'Add Group' button under 'JIRA administration' , and grat access to the atlassian-addons-admin group. You should then be able to install Gantt Cloud.
This is now working perfectly - thanks so much James :)
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Hi Sean,
Could you please raise a support ticket (support.atlassian.com) with us so we check your settings? Perhaps there's some indexing problem with permissions that an Integrity Checker on the system might fix this.
Cheers!
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