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  • GreenHopper is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed.

GreenHopper is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed.

Ultra
Ultra
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January 3, 2013 
We can't use the latest Greenhopper with JIRA 5.2 and the latest UPM -- we get the following :


2013-01-03 17:42:44,751 http-bio-8443-exec-43 ERROR rizwank 1062x6069x1 injqeg 172.16.200.52 /sr/jira.issueviews:searchrequest-xml/temp/SearchRequest.xml [com.atlassian.velocity.DefaultVelocityManager] MethodInvocationException occurred getting message body from Velocity: com.atlassian.greenhopper.service.rank.RankException: Rank index was requested before the plugin was upgraded fully

com.atlassian.greenhopper.service.rank.RankException: Rank index was requested before the plugin was upgraded fully

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:397)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:377)

        at com.google.common.base.Suppliers$MemoizingSupplier.get(Suppliers.java:109)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.getIndex(RankIndexServiceImpl.java:374)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.fetchCreate(RankIndexServiceImpl.java:340)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.getIssuePosition(RankIndexServiceImpl.java:72)

        at com.atlassian.greenhopper.customfield.rank.RankCFType.getValueFromIssue(RankCFType.java:33)

        at com.atlassian.jira.issue.fields.CustomFieldImpl.getValue(CustomFieldImpl.java:384)

        at com.atlassian.jira.issue.fields.CustomFieldImpl.hasValue(CustomFieldImpl.java:1263)

        at sun.reflect.GeneratedMethodAccessor398.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

        at java.lang.reflect.Method.invoke(Unknown Source)

        at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:381)

        at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:370)

        at com.atlassian.velocity.htmlsafe.introspection.UnboxingMethod.invoke(UnboxingMethod.java:30)

        at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:270)

        at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262)

        at org.apache.velocity.runtime.parser.node.ASTReference.evaluate(ASTReference.java:470)

        at org.apache.velocity.runtime.parser.node.ASTExpression.evaluate(ASTExpression.java:62)

        at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:85)

        at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)

        at org.apache.velocity.runtime.directive.Foreach.performIteration(Foreach.java:393)

        at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:316)

        at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175)

        at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)

        at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87)

        at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336)

        at org.apache.velocity.Template.merge(Template.java:328)

        at org.apache.velocity.Template.merge(Template.java:235)

        at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:381)

        at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:67)

        at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asHtml(DefaultVelocityTemplatingEngine.java:104)

        at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor.getHtml(AbstractJiraModuleDescriptor.java:112)

        at com.atlassian.jira.issue.views.IssueXMLView.getBody(IssueXMLView.java:193)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

        at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) 

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) 

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

        at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:74)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)

        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1001)

        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)

        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)

        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

        at java.lang.Thread.run(Unknown Source)


 


 

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
		

	
	

	
		

			
		
			
					
		
	
				
		
			
					
		
	
				
		
	
		

	
	


		

	

		

			

	
		

			
		
			
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     Answer accepted  
 
 
 
 
  
 
 
 
 

		
			

 
 Teck-En  
 
 Teck-En 
 Atlassian Team 
 
 
 
 Atlassian Team members are employees working across the company in a wide variety of roles. 
 
 
   January 3, 2013         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Hi Ultra,


 


I assume you just upgraded your greenhopper. A full logs may be required to see what actually going as the installation of greenhopper may be unsucessful. It would best to create a support request to Atlassian at:


https://support.atlassian.com


 


In the support request, provide the logs and the details of upgrade on greenhopper.

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



        



    

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 0  votes  
 
 
 
 
 
  
 
 
 
 

		
			

 
 JohnA  
 
 JohnA 
 Rising Star 
 
 
  
 Rising Star 
 
 Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders. 
 
 Get recognized 
 
 
   July 11, 2013         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
A number of customers are reporting that this issue is occurring because of database permissions, as described in the following thread, so please check that the JIRA user has full permissions over the database as this has fixed the problem for a number of customers: https://answers.atlassian.com/questions/83850/greenhopper-is-currently-unavailable-this-might-be-because-an-upgrade-task-has-failed-to-run-or-has-not-not-yet-completed

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



        



    

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 0  votes  
 
 
 
 
 
  
 
 
 
 

		
			

 
 Den Bozhok  
 
 Den Bozhok 
 I'm New Here 
 
 
  
 I'm New Here 
 
 Those new to the Atlassian Community have posted less than three times. Give them a warm welcome! 
 
 Get involved 
 
 
   April 23, 2013         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
have the same problem. just upgraded greenhopper. and now I`m unable to use it

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



        



    

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