We just moved from Jira Data Center 9.0.0 to 9.4.9 and noticed that the Introduction does not accept html tags like the Announcement Banner does. Is this a known "issue"? Looks like we needed to use different tags, e.g. *text* instead of <b>text</b>. Just looking to confirm.
Since 8.20.22, 9.4.6, 9.8.0 usage of HTML in introduction field in is controlled by the option set in the "Jira administration -> System -> Edit Settings -> Enable HTML" in custom field descriptions and list item values. To allow HTML in Introduction field, we need to turn ON this option (By default it's turned OFF).
Please enable the HTML in settings and check if the helps.
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