Help needed in JIRA Automation to send custom field values in Teams message

[Venkatesh G]

Hi everyone,

I am trying to create a JIRA Automation for the following scenario:

• Check for Open tickets in a particular project called CRF where the Implementation Date (a custom field) has already passed.

• For those matching tickets, send a message to Microsoft Teams in the following format:

Ticket ID                : CRF-1234
Summary                  : Open CRF For the Project
Implementation Date  : 12 Jan 2025
Squad Name              : DIGIPI

Ticket ID                : CRF-5678
Summary                  : Open JIRA Ticket For the Project
Implementation Date  : 14 Jan 2025
Squad Name              : DRIO

Currently, I am able to get Ticket ID and Summary in the Teams message, but I’m unable to retrieve the values for Implementation Date and Squad Name (both are custom fields).

👉 How can I include these custom fields in my automation rule so that they appear in the message?

Any help or guidance will be much appreciated. Thank you! 😊

I have also enclosed screenshots of my JIRA Automation Rule

[Bill Sheboy]

Hi @Venkatesh G 

For a question like this, context is important for the community to help.  Please post the following:

• what type of project is this: company-managed, team-managed, JPD, etc.
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Until we see those...

For the Squad Name, what type of field is it?  If it is a select option field and you want the displayed value, select that attribute.  Otherwise, the default is to display the ID value.

{{issue.customfield_10206.value}}

I notice a problem with your iteration over the lookup issues result for the Implementation Date field, as it has an issue prefix and it should not.  When inside of an iterator such as {{#lookupIssues}} ... {{/}} the source is the lookup.

{{#lookupIssues}}
* {{key}} -- {{summary}} ;Implementation date: {{customfield_10077.jiraDate}}
{{/}}

Kind regards,
Bill

[Gor Greyan]

Hi @Venkatesh G

What is the result when you run this automation?
Is it empty, or what is being displayed with the following rule?