Hi Im unable to install the apps in market place for my jira instance

[kranthikiran vempati]

after Click on the Start free trail it showing "It ight be a hicup ,please try a bit "

[Hannes Obweger - JXL for Jira]

Hi @kranthikiran vempati

from our experience this can happen if there's some problem with your payment information; e.g. if this payment information is missing, outdated, or similar. I would suggest double-checking this.

If you're confident that your payment information is correct, and especially if the installation process works for other apps, it's likely a problem with the particular app. In this case I'd try to contact the app vendor.

Hope this helps,

- Hannes