Hide specific Status's from Customers

[Mark Anderson]

Hi All

I seem to recall a way to hide certain status on the ticket from the customer. How do i do this?

Cheers!

Mark

[Manon Soubies-Camy]

Hello Mark,

You can change statuses' name on the customer portal as described here, you'll find this in the request type settings.

Hope it helps,

- Manon