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Amol Dorkhande
Amol Dorkhande
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October 18, 2022

Some users are facing issues with joining Jira. Can someone please help to resolve this issue?Screenshot 2022-10-18 131554.png

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Aaron Brady
Aaron Brady
Community Champion
October 19, 2022

Welcome to Atlassian, Amol!

It looks like your users are experiencing a product access issue. I would recommend reviewing this support article: 

How does product access work? | Atlassian Support 

Essentially, groups are provided product access within Atlassian. If the users are not members of the groups with access, then they will also not have access. 

Hope this helps!

-Aaron

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