How are times calculated?

[Murat Nicolas]

Hello,
I use the time-between-statuses plug'in and I do not understand how is calculated the time between 2 statuses.
I take an example of a ticket created on 08/11/2022 11:45 am and closed on 09/11/2022 10:20 am the plug'in announces a time of 24:48 while I have set the scheduler from Monday to Friday 24 hours a day. It should display 22h and 35min

Thanks for your help

[Basheer G387]

The formula for time is given as [Time = Distance ÷ Speed]. To calculate the distance, the time formula can be molded as [Distance = Speed × Time].

[Trudy Claspill]

Hello @Murat Nicolas 

I encourage you to email the vendor or submit a support request to the vendor using the links available here to get an answer from them directly on how that value is being calculated.