How can I assign issues to a particular role instead of a particular person?

[takeshi sasaki]

Instead of assigning issues to specifidc people, I would like to setup JIRA in a way that issues are assigned to specific roles (queues) . For example, a role may be "Development Support".

By that, a team can work to monitor the queue (issues assigned to a role), and make assignments internally.

Is there a way to do this, or is there a better way to do a similar thing?

[Lucía Manescau]

I needed to do something similar and what I did is create a custom field for the issues (in your case, you need a select group type). You can change the notifications to make the users of the assigned group recibied mail when the issue is created, assigned, ... To monitor these issues, I recommend create a filter using the custom field.

[takeshi sasaki]

Thanks, that helps.

Actually, I did create a custom field with the select group type.

One thing that was missing for my case is that I want to be able to restrict the group that can be chosen, depending on the transition. Between the different transitions within a single issue life cycle, the role (queue) to be receiving the issue changes. I am trying to see if a plugin can be used in our enviornment, so that I can use the validator function to do this restriction. If you know something around this, please tell me.

[Ramiro Pointis]

I'm not sure if I understand the question very well, but as I see if you need to assign to a role in a transition there is a Post Function called 'Assign to role memeber' where the issue is assigned to the default member of the selected Role.

[Mark Symons]

"Assign to role member" is a post function that is provided by the free "JIRA Misc Workflow Extensions" plugin (link takes you to the specific documentation).

It's a bit of work to set up (creating property keys) if you have a lot of projects and a lot of queues but can be worth the effort.

[Ramiro Pointis]

Really? Woah, I didn't know it was part of a plugin because that plugin have been installed since my first day with Jira, I though it was a default Post-Function.

Ok, I think that plugin could be the solution.

[JamieA]

Take a look at this plugin: https://plugins.atlassian.com/plugins/com.iamhuy.jira.plugin.issue-alternative-assignee - it can help.