How can I automatically transition a waiting for customer to work in progress when customer responds

[John Tan]

How can I automatically transition a waiting for customer to work in progress when customer responds

[Tzu Hau Chai]

Assuming it is a Service Desk project, you can setup an automation rule to do this: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

For Software/Business projects, you will need third party automation plugins such as https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview