How can I become admin on free account?

[Kelly Fidei]

Hi - I have set up a free account, and have two projects. One is company managed and one is team. I sent an invite to someone to invite them to the team managed project, and he got the invite, but I'm not the admin, so I can't accept.

How can I get admin rights to my own project?

Do I have to be on a company managed project vs. a team managed project?

Thanks,

Kelly

[Jack Brickey]

Hi @Kelly Fidei ,

on your free instance, all users will be administrators by default and that cannot be changed. You mentioned that you sent an invite to a teammate to join a TMP project but then you mentioned you cannot accept. Is there a reason why you are trying to accept the invite to the other user? Ultimately the user must accept even the admin cannot accept on the users behalf. Or do you mean something different?

[Satish Kayam]

@Kelly Fidei 

You can able to see the permissions in project settings >> Access>> here u can change the permissions.

In Team managed project and Company managed project permissions are different.

[Jack Brickey]

Correct regarding project permissions. However, in Free all users are Jira admins.

[Kelly Fidei]

Hi @Jack Brickey and @Satish Kayam Here's a video I made showing the problem I'm still having. thanks for any suggestions: 

https://www.loom.com/share/e900fb3cc0d5454daadb28c47a605c5d

[Jack Brickey]

Hi @Kelly Fidei ,

I'm a bit confused. In the loom video you seem to be responding to directions from Alex @Alex Koxaras _Relational_ in a completely different thread? Maybe the other thread is related? In any event, are you sure that the instance illustrated in the video (scrummasterapprentice) is your free instance? If so did you create the instance? At time stamp 1:35 you select the correct cog (upper right). What I see is that you clearly are not a Jira admin for this instance. If you were you would see something like the following.

is it possible there is someone else that is the Jira admin for this instance?

[Alex Koxaras _Relational_]

@Jack Brickey nice catch! @Kelly Fidei created an instance with another email account, to which she doesn't have access. I suggested on the other thread to create a new instance, export in csv the issues she wants and re-import them on the new instance. 

[Kelly Fidei]

Solved! Thanks @Mohanraj Thangamuthu , @Alex Koxaras _Relational_ and @Jack Brickey 

[Alex Koxaras _Relational_]

@Kelly Fidei how was it solved?

[Mohanraj Thangamuthu]

Hello Kelly,

On Team managed project you can go to project settings >> Access, add your self to administrator role

On Company managed project, you can go to project settings >> Permission. Check whether project role or user group is used for "Administer Projects" permission. If this is project role, go to project settings >> people and add your self to the project role or if user is used on "Administer Projects" add your self to the user group.

[Kelly Fidei]

It's not giving me the option to add myself as "Admin" under project settings->Access. See video:

https://www.loom.com/share/c2ea4efa976c41cbacfa19edc3f79761

Suggestions?

[Kelly Fidei]

And when I tried inviting myself to the Team managed project using my other email, coach_kelly@scrumpossible.com, I got the error: "Access request sent to your admin." See attached image.

[Kelly Fidei]

Here's what I see for project permissions - looks like both project role and application access. But when I go to Project Settings->People, the "Add People" button is greyed out. And the error reads, "On a free plan, you can only add people using your site's administration settings. Upgrade your plan to better control who can access this project." See images. 

[Kelly Fidei]

I made a video showing the issue I'm still having. Hoping you have a suggestion:

https://www.loom.com/share/e900fb3cc0d5454daadb28c47a605c5d 

[Mohanraj Thangamuthu]

Hello Kelly, Thank you for the video. On Team managed project you were checking the Project settings >> Details and not the Access. To access user management, kindly select the Settings icon (on top right side on the browser, left side to your user name), then you will have option to select "User management".