How can I edit my 'Full Name'

[Ryan Suchocki]

I would like to change my 'full name', which is currently not formatted as my full name.

When accessing my account settings, either via Jira or id.atlassian.com, I am unable to edit my 'full name'. It says "Your account is managed by Google.
Contact your Google administrator to change your email address or full name."

Firstly, why am I not able to edit my own name. I thought the whole point of cloud accounts was that 'the user owns the account'.

Secondly, who on earth is "my Google administrator"?

I log-in (via Google) using my @<company name>.com email address, i.e. a G-Suite account. I have spoken to our IT department, who of course have G-suite admin access for the company. They are unable to see or change anything about Atlassian accounts through G-suite admin. The full name on my Google profile is correct.

As far as I can work out, we have not set up an Atlassian cloud organisation or verified our domain name.

[ariffsetiawan]

i have the same problem with you guys

and then i try to login from Jira mobile apps using Google account, and finally the full name is updated and correct, same as Google account name.

[Jack]

thanks, works!

[Ryan Suchocki]

Thanks Arif! After logging in to the cloud jira android app, my name is pulled correctly from the google account!

[Simeon Cheeseman]

 I can confirm this rather odd workaround works as well, both as a first time login to the app and as a user that is already logged in (which requires you to logout and then login to update the name) 

[Kristina Meelind [Avisi]]

I was able to edit my full name when I went to my profile and clicked on 'Update these details through your Atlassian account.'

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[Ryan Suchocki]

Thanks for the reply, Kristina.

I see that too. When I click on 'Atlassian account' I get to the page with the above message:

[Kristina Meelind [Avisi]]

Maybe it just syncs with your Google account. Would you be able to change your name under your own Google account? 

[Ryan Suchocki]

Yes, but it's already correct on my Google account.

[Igor Gembitsky]

I have the same exact issue. My name is correct on my google account when I login to GSuites (I have admin privileges), but it's incorrect on JIRA. There is no obvious way for me to fix this. Has there been any fix for this?

[Ryan Suchocki]

Hi Igor. I never got anywhere with it. Everyone seems to think it's someone else's problem... :(

[Senedy Mappala]

I have the same problem. It's already correct on my Google account. I tried logging in and out of Jira but my full name is still incorrect.

[Jack]

I have the same issue. Did you guys find a solution?