How can I log work on issues? [Jira cloud]

[Jose Lopez]

Hi,

I've been trying to enable time tracking on my issues  but it seems to be impossible. I reviewed the Permissions schemes, and the default permission scheme seems to be ok. In "Time tracking permissions" sections I've granted access to jira-administrators, jira-software-users, administrators... I almost granted access to my grandma, but it doesn't work in anyway. When we return back to the sprint board, there is no option on the issues to log work.

I also tried to assign the permission scheme to the project as the documentation says. But apparently this is no longer an option (please Atlassian, update the docs), so I don't really know what is the relation between permission schemes and projects.

Then I found that maybe the Jira labs and the "new issue view" were tricking me. But no, even with that option disabled, there is nothing similar to "log work".

Maybe the "Time tracking" is disabled. Nope. Everything enabled.

Maybe I'm configuring something wrong with the groups and permissions on the permission scheme. Nope. The permission helper just keeps telling me that my user has rights to log work, and edit work logs, delete work logs, etc. But apparently my user can't do anything because there is no option to log work on any issue.

My user is site-admin, administrator, jira-administrator, jira-software-user, mother of dragons and some few more roles. So it's not a problem of my user role.

I'm just getting a bit crazy. This can't be that difficult. And it's something that should be enabled by default. This is really annoying because, at least for us, it's a key feature that we absolutely need.

So, what to do? Do I need to sacrifice a goat under the moonlight? I suppose we are missing something really stupid, but we just can't find it.

Please, if someone has experienced the same problems, any help would be really appreciated. Thanks.

[Jose Lopez · Accepted solution]

I finally found the root problem. For some reason, the project was created as "Next-gen" project, instead of "Classic project". This means that we have lot lees config options for the project itself. Including the screens in the board and detailed view.

So know I have to figure out how to transfer my issues from the first project to a newly created one as classic project. But that's another topic...

[Joshwa Marcalle]

Hi Jose,

Click on the issue, press the "." dot on your keyboard and start typing "Log work".

Select the option and enter the time to log on this issue. 

If this does not work, then you need to add the "time tracking" field to your issue.

You can do that easily by editing any issue that does not allow you to track time and following these steps: https://screencast.com/t/l31uasLlWflc

After you are a pro logging time, you will need an addon to get proper reports on these logged hours. I recommend this one because it is great and cheap: 

https://marketplace.atlassian.com/apps/1219348/hours-reports-worklog-timesheets?tab=overview&hosting=cloud

Hope this helps

Josh

[Jose Lopez]

So it is not working, but the field is added to the default screen. But I think the problem will be with the screens somehow. One of my teammates was able to Log Work from the mobile app, but not from the web application.

From my side, if I navigate to the issues from the "Issues and filters" option in the side bar, the issues display much more info than what they display if you click on the issue identifier. So two ways:

* Jira root -> Issues and filters -> Search issues: the issues are displayed with all the fields configured in "Default Screen" and... I can log work!

* Jira root -> Projects -> My Project -> Board -> Click on the identifier of any issue of the current sprint: few fields are visible, no option to log work.

This is not really comfortable to log work, as I cannot do it from the Board itself or even from the detail view of the issue (https://mysite.atlassian.net/browse/ISSUE-CODE). But it points to a problem with the screens.

The problem here is that the screens have all configured the fields that we need. Maybe it is just not an option to configure the screens when you go into the project itself? I would find that really weird, but for the moment, it is the only explanation that makes sense.

Thanks anyway for your help Josh, and for the recommendation!

[Nic Brough -Adaptavist-]

Have you added the time-tracking field to the screens in use?

[Jose Lopez]

Yes the default screen has the fields Time tracking and Log Work...

Thanks anyway!