I know I'll have to use Automation for Jira but I can't figure out how to create the correct conditions for this to trigger.
Hi @Peter Dijkgraaf,
does this question help you?@M Amine explained it there like this:
You can do the following :
- When : Scheduled issue (for example each day) and use the following JQL condition
status = "ORDERED" and not status changed before 7d (add more conditions here if wanted. You can even use 'during' to specify a period of time)2. Then fire up an action (like sending en email).
So the trick is not modifying the exact trigger when it should be executed but rather use the JQL logic to filter correctly.
Cheers,
Matthias.
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