How can I use JIRA to notify our customers about specific releases via email template?

[Sherwin Soriano]

Good afternoon!

We are currently in the phase of migrating to JIRA and we would like to know if we can configured or set-up a communication email notification to our customers when a certain releases are upcoming? or if the release has been successfully completed or we reverted back due to issues or something.

[Emily _ DevSamurai · Accepted solution]

Hi @Sherwin Soriano ,

I wonder if you're looking for a way to send out bulk notifications to internal or external customers of Jira products.

One way to do this is by setting up a Jira automation rule for email notifications about a release. You can create a rule to trigger automation when a sprint completes, for example.

You may find this document helpful: How to create and edit Jira automation rules.

I hope this information is useful to you.

[Sherwin Soriano]

Hi @Emily _ DevSamurai !

Both internal and external to our company.

If we can send a comms when a particular release has been completed or a particular deployment fails or succeeds that one or more squads are doing.

[Igor Medeiros - Modus Create]

Hi @Sherwin Soriano 

Not sure if you were able to find a solution for your case yet, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to build fully customizable templates, create your own notification rules, and have Ad hoc emails sent from Jira.

Feel free to reach out!