How can i Copy subtask comments to Parent task via automation rule

[Ishwar_chand]

How can i Copy subtask comments to Parent task via automation rule

[Sergei Troshin]

Hi @Ishwar_chand and Welcome to Atlassian Community!

You can easily achieve this using the following sequence of blocks:

1) Add the Issue Commented trigger:

2) Check if the comment was added to a sub-task:

3) If the condition is met, add a branch and switch to the parent issue:

4) Post a comment. 🙂

Hope this helps! 🚀 If you encounter any difficulties, feel free to ask me, and I'll do my best to help.

[Ishwar_chand]

The rule is functioning correctly; however, it only copies comments made by the reporter. Comments from other users on sub-tickets are not copied to the parent ticket.

[Sergei Troshin]

Hi @Ishwar_chand again!

I've just tested and comment successfully copied from me and another test user:


Could you please explain better your problem?

[Ishwar_chand]

Ashish is report here his comments are sync to parent but another use comments are not.

[Manoj Gangwar]

Hi @Ishwar_chand Welcome to the Community!

You can create an automation rule like below.

Trigger- Issue Commented
Condition- Issue Type = Sub-task
Branch For Parent
Action Comment on Issue 

Paste this under the comment
{{comment.author.displayName}}
{{comment.body}}

[Ishwar_chand]

Is it correct?

[Sergei Troshin]

@Ishwar_chand that's partially correct.

Please review the second screenshot in my answer.