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How can i remove the strikethrough on all tickets? Is there a way to move it at least from appearing on newly opened tickets?

How can i remove the strikethrough on all tickets? Is there a way to move it at least from appearing on newly opened tickets?

5 answers

1 vote

I have a horrible feeling that you've added "unresolved" as a resolution.

Can you check two things:

Issues that are "unresolved" are showing ~~Unresolved~~ in the resolution field? Exactly as I've tried to do it there - struck out AND italicised?
Go to Admin -> Resolutions and check the list of resolutions. Make sure that "unresolved" is DEFINITELY not on the list?

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0 votes

ok thanks

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You should open a trouble ticket

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"Unresolved" resolution tickets are showing the strikethrough.

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The strike through should only be appearing on resolved issues. Is it possible you are setting the resolution field during creation? Are unresolved tickets showing that way?

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How can i remove the strikethrough on all tickets? Is there a way to move it at least from appearing on newly opened tickets?

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