How can we disable "Quick Comments" in comments field?

[Bruce Fint]

The Quick Comments are distracting and take up a lot of real estate in the empty Comments field and they're not necessarily relevant. They're certainly not 'needed' in comments. 

How can we disable them? I'm not able to find any mention of the 'feature' in Admin tools or in community threads - maybe they're not "Quick Comments" (although that's the html tag around them)? 

[Kerli Suve]

I believe that this has been now fixed by having an option to edit it as a product admin from system settings. 

---

To disable* the feature (affecting everyone in your Jira instance):

1. Go to (settings).

2. Select System settings.

3. Select Edit settings.

4. Next to Smart replies, select Off.

Source: Use smart replies in issue comments | Jira Cloud | Atlassian Support

[Trudy Claspill]

Hello @Bruce Fint 

Currently there is not an Administrator accessible setting for this.

You can reach out to Atlassian through a support case to ask them to disable it:

https://support.atlassian.com/contact/#/

[Bill Sheboy]

Hi @Bruce Fint 

Here is a suggestion to add a configuration option to hide / show the quick comments for issues.  You may vote for / watch it to see progress.

https://jira.atlassian.com/browse/JSWCLOUD-23563

Kind regards,
Bill

[Trudy Claspill]

@Bruce Fint 

For clarity can you provide a screen image of what you are seeing?

I think you are referring to these options that appear within the Comment edit field in some Jira Cloud systems.

If so, then my original answer still applies and, unfortunately, the change request referenced by @Bill Sheboy  is not relevant.

[Bill Sheboy]

Thanks, Trudy!

Here is another post where a customer got Atlassian Support to turn them off for their site:

https://community.atlassian.com/t5/Jira-questions/How-can-I-turn-off-these-comment-presets/qaq-p/2766137

[Orkhan Hasanov]

Hello. I got this resolved by contacting Atlassian Support.

[jgraston]

I'm going to try contacting them as well. Did you just simply ask to have them turned off?

[Orkhan Hasanov]

Yes. They answered and solved it in a few hours.