How can we notify the reporter of the linked issue when the main ticket is edited, updated.

[Sachin Guttala]

How can we notify the reporter of the linked issue when the main ticket is edited, updated, or transitioned?

[Karan Sachdev · Accepted solution]

Hey @Sachin Guttala

You may write an automation rule like below:

Here, {{triggerissue.key}} will be the main work item that was updated. So lets say, ABC-123 and DEF-123 are linked. You update ABC-123, the reporter of DEF-123 will receive an update notifying that ABC-123 was updated.

Thanks!

[Sachin Guttala]

@Karan Sachdev thankyou so much.

[Sachin Guttala]

@Karan Sachdev Work item updated includes transition also right?

[Karan Sachdev]

Hey @Sachin Guttala

This rule will not be triggered for status transitions.

You can use the "Work Item transitioned" trigger to execute it for status changes.

Thanks!

[Jack Brickey · Accepted solution]

Hi @Sachin Guttala , are you asking how to notify the reporter of an issue whenever another issue is linked to the ticket. You can do this with automation but there may be challenges/limitations depending on your requirements. For example how do you define the "main ticket". Let me explain.

lets say issue A assigned to Fred is linked to issue B assigned to Tran. Do you want the notifications to be bidirectional or unidirectional? Do you wan Tran to be notified if issue A is updated AND Fred to be notified if issue B is updated OR do you only want Tran to be updated. If the later then you need to consider the linktype. For example let's assume you use the blocked by - blocks linktype pair. In that case maybe A blocks B so you can trigger on updates to issue and check if the issue blocks the linked issue and if so notify Tran.

finally, while I have not offered an example rule (because of unknowns) there are many good examples of how to notify on linked issues in the Community.

[Sachin Guttala]

@Jack Brickey thankyou so much.

[Sachin Guttala]

Hi @Jack Brickey i want bidirectional like you said Tran to be notified if issue A is updated AND Fred to be notified if issue B is updated, please suggest me workaround for this.