Inside each ticket, when it is close, I can see the transition date from open to close, however I need to look up for all the query's closed in certain period, I can do this with the resolved date but I don't know how to do it for the closure one. If you know how, please let me know.
Usa algo como esto:
status changed to Closed during("2019-01-01", "2019-07-03")
Dice todo lo que fue cambiado a cerrado durante (fecha inicio), (fecha fin).
luego podrias afinar si lo necesitaras diciendo status changed from resolved TO closed during....
Si te sirve porfa acepta mi respuesta :)
Hola Mariela puedes usar algo como :
status = Cerrado and resolutiondate <= 2020-01-01
Sino te funciona explicame en español y te ayudo.
tambien puedes buscar con el editor de busqueda basica es mas facil
Saludos
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Al usar el query de resolution date me muestra los que fueron pasados a resolve de la fecha que le indico, pero necesito que me aparezcan los tickets que fueron cambiados a closed.
Gracias!
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Ya intente tambien con udtateDate pero no siempre coincide la fecha en que se cerro y la ultima actualizacion
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use the resolutiondate in your JQL
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